Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your use of the First Choice Drone Solutions website and platform ("Service"), operated by First Choice Drone Solutions ("we," "our," or "us"). By accessing our website or booking any of our services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not use our website or services.

2. Services Overview

First Choice Drone Solutions provides professional drone-based aerial inspection, imaging, and documentation services for residential, commercial, industrial, and construction clients. Our services include, but are not limited to:

• Residential and commercial roof inspections
• Storm damage documentation and insurance-ready reporting
• Solar panel thermal inspection and performance analysis
• Orthomosaic mapping (2D) and 3D photogrammetric modeling
• Construction site inspection and progress documentation
• Full facility documentation packages
• Custom drone services by consultation

All services are performed by FAA Part 107 certified pilots in compliance with applicable federal, state, and local regulations.

3. Scheduling and Payment

• Payment: All inspection fees must be paid in full at the time of booking unless otherwise arranged in writing. We accept major credit and debit cards processed securely through Stripe.
• Pricing: Prices are calculated based on property size, service type, and selected tier (Basic or Professional). Prices displayed on our platform are current at the time of booking and may be subject to change without notice.
• Custom Quotes: Projects exceeding standard size thresholds or requiring specialized services require a custom quote. No booking is confirmed until a written quote is accepted and payment is received.
• Recurring Contracts: Construction progress documentation and other recurring services are billed monthly. Contracts may be cancelled with 30 days' written notice.

4. Cancellations and Refunds

• Cancellations must be submitted at least 48 hours before the scheduled inspection to receive a full refund.
• Cancellations within 48 hours of the scheduled inspection are subject to a cancellation fee of up to 50% of the service price.
• Weather-related or safety-related cancellations initiated by First Choice Drone Solutions will be rescheduled at no additional charge.
• Refunds, where applicable, will be processed within 7 business days to the original payment method.
• Prepaid recurring contracts are non-refundable for the current billing period but may be cancelled for future periods with 30 days' notice.

5. Deliverables and Turnaround

Following completion of an inspection, clients receive a secure digital report delivered through the platform. Deliverables may include:

• High-resolution aerial photographs and video
• Thermal imaging data (Professional tier and applicable services)
• Annotated inspection reports with findings and recommendations
• 2D orthomosaic maps and 3D photogrammetric models (where applicable)
• Insurance-ready documentation suitable for claim submission

Standard delivery timelines are 3–5 business days from the date of the inspection flight, unless weather delays, safety restrictions, or additional processing requirements apply. We will notify you of any delays.

6. Client Responsibilities

To ensure a successful inspection, clients are responsible for:

• Providing accurate property address and access information
• Notifying occupants, tenants, or neighboring properties of scheduled flights as required
• Ensuring the property is accessible and free of obstructions that would prevent safe flight
• Obtaining any necessary permissions from property owners or HOAs if applicable
• Providing accurate information about known hazards (overhead wires, restricted areas, etc.)

7. Safety and Flight Conditions

First Choice Drone Solutions reserves the right to postpone, reschedule, or cancel any flight if weather conditions, airspace restrictions, visibility, or other safety factors make operations unsafe or non-compliant with FAA regulations. We will notify clients as promptly as possible and reschedule at no additional charge. We reserve the right to refuse service in environments that pose unacceptable risk to personnel, equipment, or third parties.

8. Intellectual Property and Data Ownership

• All aerial imagery, inspection reports, and deliverables created during your service remain the intellectual property of First Choice Drone Solutions unless explicitly transferred in writing.
• Clients are granted a non-exclusive, perpetual license to use their inspection deliverables for documentation, insurance, tax, legal, or internal business purposes.
• Commercial redistribution, resale, or publication of inspection deliverables requires prior written consent from First Choice Drone Solutions.
• We reserve the right to use de-identified imagery for training, quality assurance, or portfolio purposes unless you opt out in writing prior to the inspection.

9. Limitation of Liability

While we take every precaution to ensure accuracy and professionalism, First Choice Drone Solutions:

• Makes no warranty, express or implied, that inspection results guarantee structural safety, future performance, or fitness for any particular purpose.
• Shall not be liable for incidental, indirect, special, or consequential damages arising from the use or interpretation of inspection data.
• Limits total liability to the amount paid for the specific inspection service in question.
• Is not liable for delays caused by weather, airspace restrictions, or circumstances beyond our reasonable control.

Clients are responsible for consulting licensed professionals (roofing contractors, structural engineers, insurance adjusters, CPAs) when interpreting inspection results for professional or legal purposes.

10. FAA Compliance

All drone operations are conducted in strict compliance with FAA 14 CFR Part 107 regulations and applicable state and local laws. We maintain current FAA Remote Pilot Certificates for all operating pilots and carry appropriate liability insurance. We reserve the right to deny or postpone flights if weather, airspace restrictions, or safety conditions make operations unsafe or unlawful.

11. User Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to suspend or terminate accounts that violate these Terms or engage in fraudulent activity.

12. Confidentiality

All client data, property information, imagery, and reports are treated as confidential and stored securely. We do not disclose client information to third parties except as required by law, authorized by the client in writing, or as necessary to fulfill the contracted service (e.g., sharing property address with the assigned pilot).

13. Governing Law

These Terms are governed by the laws of the United States and the state in which First Choice Drone Solutions is registered, without regard to conflict of laws principles. Any disputes arising from these Terms or our services shall first be attempted to be resolved through good-faith negotiation. If unresolved, disputes shall be submitted to binding arbitration in accordance with applicable arbitration rules.

14. Updates to These Terms

We may revise these Terms periodically. The latest version will always be available on our website, marked with an updated effective date. Continued use of our services after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms regularly.

15. Contact Information

For questions, concerns, or requests regarding these Terms, please contact us: